Thank you for shopping with by Fiorella Co. We carefully prepare each order and appreciate your patience while your items are being processed and delivered. At by Fiorella Co., we offer two ways to receive your order. Please check each product’s description before purchasing.
Order Processing
Processing time is separate from shipping/transit time.
Some products may be prepared specifically after an order is placed, while others may be fulfilled from available inventory. Processing times can therefore vary by product and order.
Estimated delivery information provided at checkout is an estimate and is not a guaranteed delivery date.
Made to Order — Shipped to You
All Items are printed especially for you by our production partner and shipped directly to your address. Please allow time for production before shipping. Production and delivery estimates may vary by item and destination.
Shipping rates & methods
Shipping rates and available shipping methods are displayed at checkout based on the order and delivery destination.
Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available.
Multiple Packages
Depending on the products ordered and where they are fulfilled, items from the same order may arrive in separate packages.
You may therefore receive more than one tracking number for a single order.
Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other transportation disruptions.
While we’ll do our best to assist with shipping concerns, by Fiorella Co. cannot guarantee carrier delivery dates.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please double-check your:
Name, street address, apartment/unit number, city, state, and ZIP code before submitting your order.
If you discover an address error after ordering, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.
Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.
If you still cannot locate your order, contact us and we’ll help you review the available tracking information and determine the appropriate next steps.
Lost or Damaged Packages
If your package appears to have been lost in transit or arrives damaged, please contact us as soon as possible with your order number and, for damaged packages/items, clear photographs.
We will review the situation and help determine the appropriate resolution