Last updated: September 20, 2026
At by Fiorella Co., we want you to love what you ordered. Please review product descriptions, color options, and size charts carefully before completing your purchase.
Returns & Exchanges
Because many of our products are made or printed specifically for each order, we do not accept returns or exchanges due to change of mind, incorrect size selection, or incorrect color selection.
Please refer to the size chart provided on the product page before ordering. If you have questions about sizing before placing your order, please contact us and we’ll be happy to help.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
Once we review your request, we’ll provide the appropriate resolution when the claim is approved.
Do Not Send Items Back Without Authorization
Please do not mail or return an item to any address without contacting us first.
If a return is required, we will provide you with the appropriate instructions. Items sent without prior authorization may not be eligible for a refund, replacement, or exchange.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately.
We cannot guarantee that changes or cancellations can be made once an order has entered production or has been prepared for shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Orders that must be reproduced or reshipped because an incorrect address was provided by the customer may require additional shipping or replacement costs.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error with your order for which by Fiorella Co. is responsible.
Colors & Product Appearance
Please keep in mind that colors may appear slightly different depending on your screen settings. Product placement and appearance may also vary slightly because of garment size and the individual production process.
Please refer to the size chart before ordering.
Contact Us
Questions about an order, return, exchange, or damaged item should be submitted through the contact information provided on our website.
Please include your name and order number when contacting us about an existing order.